Frequently Asked Questions

Please browse our frequently asked questions below. If you have a specific query not answered here, please contact your local club directly and the Riverside team will be happy to help you. You can find the contact details for each club on their designated pages within this website.

To become a member at Riverside Sports and Leisure, you’ll need to join via our website. The process takes around 10 minutes and can be done at home or at the Club.

If you’ve been a member before at Riverside, then your email may need to be removed for you to re-join. Please call the club and one of our reception team will be able to help.

There are is no contract, a monthly direct debit is taken on the day you join each month. You can cancel at any time. If you require cancellation within the first month of joining, please contact us.

What’s you’ve joined you should receive a confirmation email that you are now a member at Riverside Sports and Leisure. On your first visit, pop to reception and one of our team will setup a card for you.

We do not provide joint or multiple memberships at this time. However, you can still ask in branch if there is a special circumstance and see what can be provided.


You may bring a guest to use the facilities. Guests must be with a member and passes can be purchased from reception

Classes are included for members. Non-members can attend classes but cannot pre-book a spot.

Please contact reception at your local Riverside Club for details. For example, at Riverside Gloucester swimming lessons for children run on Sunday mornings. *No pool at Cardiff

Our membership is all inclusive, this means for a set price you can swim, use the gym, attend classes and play racket sports (where facilities are available)

All memberships are to be paid by direct debit only. Any specific options will be provided during the registration process.

CARDIFF and BRISTOL:

Members: Login to your account area and you can book all available classes in the online member area.

New Members: When you initially joined, the first step will have been to give your email and create a password. Those are the details to log in to your Membership Account. You can then go to the classes section and book in for any classes you desire.

Non-members: Please call the club you wish to book a class with to make your booking.

Previous Member of Lifestyle Fitness Cardiff: If you never created a Membership Account, or if you previously had a Membership Account with Lifestyle Fitness Cardiff, you will need to click on the ability to book classes, click on ‘forgotten password’ and follow the instructions after this. You will then receive an email to make up an account.

 

GLOUCESTER:

Please call 01452 413214 or see reception to book classes. Classes can be booked from the minute the club opens, a week in advance. Squash courts can be booked from 10am a week in advance

It could be that your email has been entered incorrectly. Please pop by the club with your email address, or a new one and we will get the accounts team to change the email and then resolve it from there with you.

Simply stop your direct debit. For any enquiries with your payments, or to cancel your membership, you can call Harland’s on 01444 449 171 or email c.service@harlandsgroup.co.uk. If you are having any issues with the club, it is important that you feel you can come chat to us in club and we will try to help in any way we can. We would rather make sure your experience is a positive one with us! If you’re leaving us in your first month, please contact reception.

You can contact your local Riverside club directly to report an issue or discuss any queries. Our clubs will respond to all queries as quickly as they can. You can

We absolutely welcome any feedback, so no matter how small, let us know what we can do to improve your experience.

Riverside Cardiff Leisure Club provide a free personal training consultation with every new membership. Otherwise, our personal trainers are on service throughout the week for general enquiries. Also, do not be afraid to ask about their own packages and services. All personal trainers are fully qualified and highly experienced.

Riverside Leisure Club accept no responsibility for any loss or damage to personal property. If a personal effect or belonging is found and handed in, we will always endeavour to return any articles of lost property to the owner, however we do not take responsibility for any item held in lost property. If the item is held in lost property for over one month, then the item may be removed or destroyed.