If you have a question about your Riverside membership, Direct Debit, payments, cancellation or freezing your membership, our membership provider Ashbourne is your first point of contact. Ashbourne can help with: Membership and Direct Debit enquiries – Payment queries – Cancelling your membership – Freezing your membership – Changes to your membership details – General membership account support

You can contact Ashbourne using the link/button at the top of this page.

If you’re on a monthly Direct Debit membership and wish to cancel, you can do so by contacting your bank directly and cancelling your Direct Debit at least 10–12 days before your next scheduled payment. Once cancelled, please also email your local Riverside club so we can update our records. It is your responsibility to ensure your Direct Debit is cancelled in sufficient time.

Cancellations made without the required notice may result in an additional payment or administration charge.

You do not need to use any third-party cancellation services. Simply cancel your Direct Debit directly with your bank.

If you don’t want to cancel completely, you can freeze your Riverside membership for up to 3 months within a 6-month period, completely free of charge. While frozen, your membership payments and gym access will be paused, giving you the flexibility to return when you’re ready without cancelling and potentially paying another joining fee. To arrange a membership freeze, please contact Ashbourne directly using the link above.

For all membership account and Direct Debit enquiries, please contact Ashbourne in the first instance.

If your enquiry relates specifically to your Riverside club, facilities or something our team can assist with locally, please email your local club and our team will be happy to help.