We can't wait to welcome you back
Here at Riverside we are prioritising our staff and member’s safety. We have redefined our approach to operating Riverside facilities in order to provide a safe environment for you to work out.
Riverside will be opened as soon as possible and all members will be contacted with the reopening date.
Here are some of the measures and changes that you can expect when we can (finally!) welcome you back.
Prevent infected people coming to the gym
If you, or someone you share a household with are showing any symptoms of CV-19, DO NOT COME TO THE GYM.
If you have been contacted by trace and track and have been near someone who has tested positive then please follow government guidelines and stay at home. Riverside staff have the right to remove anyone from the facility who shows symptoms. If you fail to follow the social distancing guidelines or the policies Riverside has put in place then we will ask you to leave with bans on memberships taking place if people repeatedly breach the rules.
Please remember, these are exceptional circumstances and we are doing everything possible to safely re-open and provide a safe and clean facility for our members. If you see something you are not happy with please raise your concerns to a member of staff straight away or email: firstname.lastname@example.org and in the subject line include which gym it is regarding.
Currently we are keeping our creche facilities closed. This will be updated as soon as it is safe to do so.
Currently sun showers and sunbeds are out of use
To control the number of people in our facilities we are requesting at all members book a time slot for their gym session. This can be done through the Membr App or by calling reception. Bookings can be made for the week in advance from 8pm. Any member attending a class must book a slot like normal.
You will be able to book into a designated area (Pool, gym facilities, squash court etc). On the app you will be able to toggle it to the specific day you wish to train on. You will then have hour slots in the day available. We have limited time to 50 minutes to allow individuals to get in and out safely & we are currently limiting to 1 session a day (this will both will be subject to change depending on how sessions fill up).
Peak and off peak hours still apply. If you have the off peak option you need to book slots before 4:30 weekday.
Whilst in the gym, we ask that you stay one metre away from other members. Some equipment may have signs to ensure social distancing takes place.
When entering and leaving the gym you will need to sanitize your hands. Some of our staff may be wearing masks. Our reception has a safety screen for both our staff and your safety.
Class numbers will be controlled to ensure social distancing. This will vary for each class. The Membr booking system will show capacity.
Please wipe down equipment thoroughly before and after use. We have increased the number of cleaning stations throughout the club.
Changing rooms will be available for swimmers only. You will need to book your slot for swimming through the membr app. (Sauna/Steam Room/Jacuzzi are out of use for now). All gym and class users will need to come changed and won’t be able to shower.
We have also introduced a one way system. Please follow the directions. All direction of travel will be clear.
We ask for you to bring your own water and drinks for now. We are keeping water fountains out of use.
Changing rooms will be available for swimming only at the moment. We also advise bringing as little as your can to the gym.
We are prohibiting pair or partner training unless you share a household with the your partner.
At Riverside Gloucester only. Squash Court 1 is available to book (individually or with someone within your household). Squash 2 &3 are temporarily being used for personal training.